RTSA : A Customer Service Benefit: The smart way to make customers happy
Real-time speech analytics (RTSA ) can help organizations mitigate employee frustrations before the breaking point occurs, resulting in significant cost savings, improved morale and happier customers....
View ArticleSelf Service Can Be The Best Help During a Crisis
In January my colleague in the UK, Helen Billingham, wrote an interesting blog ‘weathering the storm’. It highlighted the challenges contact centres face when mother nature decides to unleash some...
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Helping Healthcare Go Digital
With 200 employees, a leading healthcare company implemented Enghouse Interactive’s inbound support call solutions which lead to reduced costs, increased revenue, and an improved CSAT score. Digital...
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Join us to Gain a Competitive Edge Digitally.
It’s simple. Businesses that grip on to digital transformation outperform their competitors. We invite you to register for the 1-hour Digital Transformation webinar. What will I learn? How to adopt...
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Join Enghouse Interactive at the Microsoft Inspire Speakeasy on July 9th!
Microsoft INSPIRE is less than 2 weeks away and Enghouse Interactive would love to see you at the Speakeasy networking event happening opening night, July 9th. Step back in time to mingle and network...
View ArticleWelcome to The Enghouse Champions Blog Series
Welcome to Enghouse Champions! Enghouse Champions is a new blog series where we will be spotlighting a valued customer to hear why they chose to work with Enghouse Interactive and how they are...
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Join the Community!
Join Enghouse Interactive for a webinar presented by Community to learn the 5 key advantages of modern work force management. During this webinar presented by Daryl Gonos, Co-founder and CEO, WFMSG you...
View ArticleDigital Transformation Webinar with John Cray Recap
If you attended the webinar presented by John Cray, VP of Product Management for Enghouse Interactive you were treated to a wealth of knowledge centered on digital transformation. Not only did John...
View ArticleTop 10 Reasons to Visit Enghouse Interactive at Genband 2017
The Top 10 Reasons to Visit Enghouse Interactive at GENBAND Perspectives 2017 1. Learn about new trends, what’s fading, and what your company needs to stay ahead. 2. You can meet a few new members of...
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Step Inside the Always Evolving Insurance Contact Center
Customer expectations are on the rise when it comes to contact centers with customers becoming more savvy with the use of mobile technology and social media. Insurance contact centers in particular...
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Working Out With Enghouse Interactive
With over 20,000 employees, one of the country’s most well-known leaders in the fitness industry is flexing their muscles by recently replacing their existing Interactive Intelligence contact center...
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Enghouse Interactive is Going Back to School!
The Enghouse team recently caught up with another Enghouse Champion. Say hello to Josh Ervin, senior information and technology analyst and find out how Enghouse Interactive solutions have helped...
View ArticleBREAKING LANGUAGE BARRIERS IN COMMUNICATION CENTER
In this edition of Tips and Tricks, Dane Smith, Education Manager at Enghouse Interactive addresses how to help every customer comprehend the call back feature within Communication Center. DID YOU...
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SAY HELLO TO AARON JENKINS
Meet Aaron Jenkins, VP of services at Enghouse Interactive. Tell us about your history with Enghouse Interactive? I started with Enghouse in Feb 2015 in the traditional direct group reporting from a...
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PLANTRONICS + ENGHOUSE= BETTER TOGETHER
Plantronics announces certification and call control integration for Enghouse Communications Center for Microsoft Office 365 Two weeks ago Microsoft gathered their worldwide partners to their annual...
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The Advantel + Enghouse Advantage.
Advantel and Enghouse have been working together for well over a decade. The relationship started well before Enghouse’s acquisition of Zeacom (in 2012). Back then, even though Advantel was...
View ArticleJOIN US IN THE WINDY CITY THIS DECEMBER!
Enghouse Interactive is Proud to Announce… Communications Center Administration Foundation Training December 5-7, 2017 The three-day Administration Foundation course is vital if you want to get the...
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Utilizing Mobile Technology and Improving the Customer Experience in the...
More patients are turning to a self-service approach when it comes to healthcare. This doesn’t necessarily mean they’ve taken to performing procedures and self-diagnosing but they are refilling...
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TOUCHPOINT AGENT HAS ARRIVED!
We are thrilled to introduce the newest member of the Enghouse portfolio; TouchPoint Agent, a rich call center solution for Microsoft Office 365 and Skype for Business Online. Not only is TouchPoint...
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PREPLANNING FOR THE HOLIDAYS AT YOUR CONTACT CENTER WILL KEEP YOU ON THE NICE...
During the holidays, contact center managers face unique scheduling challenges. Employees may want additional flexibility with their schedules, and they may even want to rearrange their shifts to spend...
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